faq - pet supplies company

How do l reach you?

Send an inquiry on our website and tell us what products you need and the quantity. We will forward the inquiry to the corresponding product experts and they will contact you within 24 hours

What is your Chinese sourcing agency service advantage?

Every product expert has worked in this field for 5-10 years.
We have many familiar Chinese factories and we will therefore help you save time.
We reply to customer inquiries within 24 hours and provide a quote within 48 hours.
We have a professional quality control team that monitors the production process and ensures that the products are of good quality.
We have familiar ship companies, railways, and express partners. So, expect the best prices and services.
We have many familiar Chinese factories and we will therefore help you save time.

What can you do for me?

Can l get a free quote before cooperation?

Yes, we provide free quotes. All new and old customers benefit from this service.

What kind suppliers your company contacted? All factories?

It depends on the products you require.
If your quantity can reach factories’ MOQ,we surely choose factories as priority.
If your quantity is less than factories’ MOQ,we will negotiate with factories to accept your quantity.
If factories can’t reduce,we will contact with some big wholesalers who with good price and quantity.

Do you find the supplier worthy of faith?

We examine and verify all of the first inquiry suppliers. We check their business license, quotation price, reply speed, factory area, number of workers, species, professional degree, and certification. If they are qualified, we include them in the list of potential partners.
If you have small orders, we will send these potential partnerships to verify their product quality, delivery time, production capacity, service quality, and other important things. If there is no problem several times, we will gradually give some bigger orders. The formal cooperation list will be included after stabilization. So, all suppliers working with us are trustworthy.

If the client has already found the suppliers, can you help with the factory audit, control quality, and shipment in the future?

Yes, if the customer searches for suppliers, negotiates about the price, and signs the contract, but we have to help test, control quality, customs declaration, and transportation, we will do that.

Do you have any requirements for the MOQ?

Different product manufacturers have different MOQs are different. However, you should expect a lower price when ordering in large quantities.
If you need products in less quantity for personal use, we will help you source from the B2C websites or wholesale market. If there are many different kinds, few quantities, we can also help the cabinet transport together.

If I buy for my home use,how can I do?

No matter for selling or home use,we care about your demands.
Just moving your fingers to send us email,we will manage the goods to your country.

How do you search suppliers for our orders?

Normally we will give preference to those suppliers who cooperate well before cause they are tested to offer good quality and price.
For those products we don’t purchase before,we do as below.
Firstly,we find out the industrial clusters of your products,like toys in Shantou,electronic products in Shenzhen,Christmas products in Yiwu.
Secondly,we search the right factories or big wholesalers depending on your requirement and quantity.
Thirdly,we ask quotation and samples for checking.Samples can be delivered to you request(sample fee and express charge is paid by your side)

Is your price is lower than suppliers’ from Alibaba or Made in China?

It depends on your requirement.
Suppliers in the B2B platforms may be factories,trading companies,second or even third part middlemen.There are hundreds of price for the same product and it is very hard to judge who they are by checking their website.
Actually,those clients who purchased from China before may know,there is no lowest but lower price in China.Without taking quality and service into consideration,we can always find a lower price when keep searching.However,as our past experience sourcing for our clients,they focus on good cost performance rather than lowest price.
We keep the promise that quoted price is same as the supplier’s and no any other hidden charge.(detailed instructions please check Our Price page).As a matter of fact,our price is middle level comparing with the B2B platform suppliers’,but we offer you a easier way to buy goods from different suppliers who maybe located in different cities.This is what the B2B platform suppliers’ can’t do cause they normally only focus on one field products.For example,those who sells tiles may not know the lighting market well,or who sells sanitary wares may not know where to find a good supplier for toys.Even they can quote you price for what they find,normally they still find from Alibaba or Made in China Platforms.

If I already buy from China,can you help me to export?

Yes!
After your purchasing by yourself,if you worry about the supplier can’t do as you require,we can be your assistant to push production,check quality,arrange loading,exportation,customs declaration and after-sales service.
The service fee is negotiable.

If we travel to China, will you take us to the factory?

Yes, we will arrange for pick-up, hotel room, and take you to the factory. We will also help you complete other shopping activities in China.

How can we communicate with you faster and conveniently?

We have opened a variety of channels to facilitate communication with our customers. You can reach our product experts through email, Skype, WhatsApp, WeChat, and telephone.

What should l do if l am unsatisfied with your customer services?

We have a special after-sales service manager. If you are dissatisfied with our product expert services, you can file a complaint with our after-sales service manager. Our after-sales manager will answer within 12 hours, give a clear solution within 24 hours.